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2018 Regional Member Services Conference


Williamsburg Lodge & Conference Center


Conference Presentations

General Sessions:

David Porter: Understanding & Pleasing Our Customers

Bringing Broadband to Rural America

Megan McKoy-Noe: How to Harvest Happy Members

Adam Schwartz: The Enduring Role of Cooperatives



Lou Ann Sabatier

Mutual Aid Panel - moderated by Joe Arnold

  • Todd Blocker
  • Michael Cornelison
  • Derick Thomas

Making Home Improvement Affordable Panel - moderated by Carol Werner

  • Chris Woolery
  • Jay Smith
  • Marshall Cherry

NRECA Cybersecurity Panel

  • Cynthia Hsu
  • Andre Joseph
  • Stephen Bell

Net Metering Panel - moderated by Sam Brumberg

Sean Walker: Co-op Web Builder

Kevin Koziol: Serving Members with Special Needs

Dennis Gainer: Digital Asset Management Best Practices

Alan Shedd: Environmentally Beneficial Electrification

Jeff Pratt: Georgia's Solar Revolution

Lauren Irby: Innovations in Member Contact


The 7th Cooperative Principle in Action Notes

Saving Energy While on the Go

Helping Members Understand Co-op Rates & Fees Notes

Best Practices for Internal Communications Notes

Best Practices for Community Solar Notes

Innovations in Load Control Notes

New Takes on an Old Tradition

My Favorite Apps Notes



Thanks again for coming to the 2018 Regional Member Services Conference!





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